Shipping and returns policy

Products in the shop at /shop/ are sold by InterCar Group Inc.. Unlike the vehicle services on this site, which independent operators perform, the shop is a direct sale: your contract for a product is with us.

The products are made or stocked by third-party manufacturers and distributors and ship to you directly from their warehouses, most of which are outside the United States. Import charges are paid when we place your order, so nothing is collected from you on delivery.

We ship to addresses in the United States. Checkout does not accept an address outside the United States.

Delivery to PO boxes and to APO, FPO and DPO military addresses depends on the carrier the supplier uses and is not assured. If your address is one of these, email contact@intercar-group.com before you order and we will tell you whether we can deliver to it.

We place your order with our supplier within 1–2 business days of payment. Business days are Monday to Friday, excluding US federal holidays.

Each product page shows an estimated delivery window for that product, and checkout shows the window for your whole order. Most orders arrive 7–14 business days after payment. These are estimates based on the carrier windows our suppliers quote; customs processing and carrier delays can make a delivery later.

When your order ships we email you the carrier and the tracking number. You can also check your order at any time on the order status page with your order number and the email address you used at checkout.

Shipping is free on orders whose merchandise total, after any discount, is $49 or more. Below that, shipping is a flat $5.95 per order, whatever the order contains.

There are no customs duties or import fees to pay on delivery.

If we learn that we cannot ship your order within the time we stated, we will tell you before that time runs out, give you a new estimate, and offer you the choice between waiting and cancelling for a full, prompt refund.

If a shipped order has not arrived ten business days after the latest estimated delivery date, email contact@intercar-group.com with your order number. We will trace it with the carrier and, if it cannot be found, send a replacement or refund the order in full.

You can cancel for a full refund until we place your order with our supplier — email contact@intercar-group.com with your order number as soon as you can. Once an order has been placed with the supplier it can no longer be cancelled, but it can be returned under this policy after it arrives.

If you change your mind, you can return an unused item in its original packaging within 30 days of delivery.

To start a return, email contact@intercar-group.com with your order number and the item you want to return. We reply with a return authorization and the address to send the item to. Items sent back without an authorization may not be accepted.

For a change-of-mind return, you pay the cost of shipping the item back, and we recommend a tracked service. We refund the price you paid for the item once we receive it and confirm it is unused. The original shipping charge is not refunded.

• Items that have been installed and then removed, cut, drilled, glued or otherwise modified cannot be returned for a change of mind.
• Items missing parts or original packaging, where the loss is not our fault, may receive a partial refund.

If an item arrives damaged, does not work, or is not what you ordered, email contact@intercar-group.com within 30 days of delivery with your order number and a photo of the problem.

We send a replacement or refund the item in full, including its share of shipping, at your choice. You will not pay to send anything back, and for most problems we will not ask you to.

Refunds go back to the card or wallet you paid with, through Stripe. We issue a refund within five business days of approving it; your card issuer may take several more business days to show it on your statement.

Email contact@intercar-group.com with your order number. Orders, returns and refunds are handled by people, by email.