Effective August 30, 2026 · Last updated August 30, 2026
Privacy policy
We collect what we need to send help to the right place, and we pass it to the local operator handling your request. You can ask us to delete it or to stop sharing it for advertising.
The short version
When you ask us to arrange a service, we collect your contact details, where the vehicle is, and what is wrong with it. We pass those to the local operator who will contact you. That is the core of it.
We also use advertising and analytics tools that set identifiers in your browser. You can opt out of that, and we honor the Global Privacy Control signal automatically.
We do not sell your information for money. We do not run a data brokerage.
What we collect, why, and who gets it
This is the notice we are required to give you at or before the point of collection. Every category we collect is listed, with what we use it for, whether it is sold or shared, and how long we keep it.
- We do not knowingly collect information from anyone under 16.
- We do not collect sensitive personal information as that term is defined by California law, and we do not use it to infer characteristics about you.
- We do not ask for a Social Security number, a driver's license number, or payment card details on this site.
| Category | Examples | Why we collect it | Sold or shared? | How long we keep it |
|---|---|---|---|---|
| Identifiers | Name, phone number, email address | To contact you about your request and to pass to the operator who will perform the service | Disclosed to the assigned service partner. Not sold for money. | For the life of the request and our record of it |
| Geolocation (approximate) | Pickup address, drop-off address, ZIP code | To find an operator covering your area and to route them to your vehicle | Disclosed to the assigned service partner | For the life of the request and our record of it |
| Commercial information | Vehicle type and condition, service requested, estimate shown to you | To price the job and brief the operator accurately | Disclosed to the assigned service partner | For the life of the request and our record of it |
| Internet activity | Pages viewed, referring site, campaign parameters, device and browser | To understand which channels produce requests and to keep the site working | Shared with advertising and analytics providers, which may be a "share" for cross-context behavioral advertising | As set by the analytics provider; see their policies |
| Consent records | The exact consent text shown to you, its version, the time you accepted it, your IP address and browser | To prove we had your permission before calling or texting you, as federal law requires | Not sold. Not shared for advertising. | Kept as long as needed to evidence the consent |
Where the information comes from
Almost all of it comes directly from you, when you fill in a form or call us.
The rest comes from your browser as you use the site: the pages you looked at, the site that referred you, and any campaign parameters in the link you followed.
Your rights
Depending on where you live, you have some or all of these rights. We honor them for every US resident who asks, rather than checking your state first.
- Know what personal information we have collected about you, and why.
- Get a copy of it in a portable format.
- Correct it if it is wrong.
- Delete it, subject to the records we must keep — a consent record in particular, which exists to protect you as much as us.
- Opt out of the sale or sharing of your personal information.
- Not be discriminated against for exercising any of these. Same service, same price.
How to make a request
Email us at the address in the site footer with the subject "Privacy request". Tell us which right you are exercising and give us enough information to find your records — normally the phone number or email you used.
We will acknowledge your request and respond within the time your state law allows. For an opt-out of sale or sharing, that is no more than 15 business days.
An authorized agent can act for you. We will ask for proof you authorized them.
We may need to verify who you are before acting on a request to access or delete. We will not ask for more information than we need to do that.
Opt-out preference signals
If your browser sends a Global Privacy Control signal, we process it as a valid opt-out of sale and sharing automatically. You do not have to do anything else, and we do not ask you to confirm it.
The site tells you when it has processed your signal, and you can confirm the state of your opt-out at any time from the opt-out page.
How long we keep things
We keep a record of your request for as long as we need it to arrange the service, to answer questions about it afterwards, and to meet our legal obligations.
Consent records are kept for as long as we might need to evidence that we had your permission to contact you.
We do not keep information for longer than the purpose it was collected for requires.
How we protect it
Information travels to us over an encrypted connection and is stored in access-controlled systems. Only the people who need it to handle your request can see it.
No system is perfectly secure, and we will not claim otherwise. If a breach affects you, we will tell you as the law requires.
Other state privacy laws
Comprehensive privacy laws are now in force in a growing number of US states, including Virginia, Colorado, Connecticut, Utah and Texas among others. The rights they grant overlap substantially with those above.
Rather than maintain a different policy per state, we apply the same rights to everyone. If your state grants you something this policy does not mention, ask us and we will honor it.
Changes to this policy
We will update this page when what we do changes, and the effective date at the top will move. Material changes will be flagged on the page.
Contact
This website is operated by InterCar Group Inc. Privacy questions and requests go to the address published in the site footer.