How vehicle service dispatch works, step by step
You tell us where the vehicle is and what is wrong. We show you the typical price range for that job, then send your request to a vetted local operator who covers your area. They call you, confirm the final price, and go. You pay them directly for the work they do.
Tell us what happened
Where the vehicle is, where it needs to go if it needs to go anywhere, what kind of vehicle it is, and what is wrong with it. Two minutes on a phone. The more accurate the address and the vehicle description, the less chance an operator arrives with the wrong truck.
See the price range before you commit
We show you what this job typically costs, and what would move it up or down — distance, vehicle weight, whether the wheels turn, time of day. It is an estimate built from market rates, not a quote, and we say so. Nothing is booked at this point.
A local operator takes the job
Your request goes to an operator who covers your area and has the right equipment for it. They contact you directly, confirm the final price, and tell you when they are setting off. If the price is not what you expected, you are free to decline — there is nothing to cancel.
The work gets done, and you pay them
The operator performs the service and takes payment directly. They carry the license and the insurance for the work. If something goes wrong, tell us as well as them: an operator who does not hold the standard does not stay in the network.
Why we show a range instead of a price
A tow that is quoted at an exact figure before anyone has seen the vehicle is either a guess dressed up as a quote, or a number that will change on arrival. Both are worse than a range.
What we publish is the range that job actually falls into, with the factors that decide where in the range you land. Then the operator, who can see what you have described and knows their own costs, confirms the number.
If a price changes on site, it should be because something changed — the car will not roll, the access is blocked, the distance was longer than described. Not because the first number was bait.
What "vetted" means here
Before an operator takes jobs from us, we check that they hold the licenses their state requires for the work, that they carry current insurance, and that their equipment matches the jobs they say they can take.
After that, it is about how they behave: whether the price they confirm is the price they charge, whether they turn up when they said, and what customers tell us afterwards. Operators who do not hold that standard stop receiving work.
If we cannot cover you
Our network does not reach everywhere yet, and we would rather tell you that in a minute than leave you waiting.
If nobody in the network covers your location for the service you need, we say so and point you at whatever is useful — including telling you to call someone else. A stranded driver needs an answer, not a queue.
When to call 911 instead
If anyone is injured, if your vehicle is in a live traffic lane, or if there is fire or a fuel leak, call 911 first. This is not an emergency service and we cannot dispatch police, fire or medical help.
If you are on a highway shoulder and safe, get out on the side away from traffic and stand behind the barrier while you wait. Staying in a car on a shoulder is the more dangerous option.